Privacy policy

Information we collect

• Account details: name, email address, phone number and role (buyer, farmer, transporter or financial partner).
• Sign-in data: handled by Firebase Authentication, including email and password sign-in or Google sign-in. Farm2Fork does not see your Google password.
• Identity details: a Pakistani CNIC is requested at registration for every role. Buyers also give a business name and business type, and farmers give the farm's address, city, province and map location.
• Delivery and pickup locations: addresses and map coordinates you enter for orders or farm pickup.
• Orders and payments: items, quantities, prices, order and payment status, and delivery progress.
• Supply chain records: events recorded for traceability, such as listing, collection, transit and delivery.
• Notifications: if you enable push notifications, a device token so we can send them.
• Preferences: language and display settings, stored in your browser.

How we use it

• To create and secure your account and confirm your role.
• To process orders, quote delivery and coordinate pickup and shipment.
• To show buyers the traceable journey of the produce they ordered.
• To send order, payment and delivery notifications you have enabled.
• To review farmer loan applications when you submit one.
• To keep the platform secure and fix problems.

Who we share it with

We share only what each party needs. Farmers see the buyer and delivery details for orders placed with them. Transport partners see pickup and drop-off details for shipments they claim. Financial partners see a farmer's loan application. Payments are completed on Safepay's hosted checkout page, so card and wallet details go to Safepay, not to Farm2Fork. Our service providers include Firebase (authentication and push notifications) and our database and hosting providers.

We do not sell personal information.

Records on the blockchain ledger

Supply chain events are written to a Hyperledger Fabric ledger, which is designed so that entries cannot be silently altered. The ledger holds record identifiers, event types and payment status for orders and shipments. It does not hold CNICs or phone numbers.

How long we keep it

We keep account and order information while your account is active and as long as needed to resolve disputes and meet legal obligations. During the pilot, data may be reset or removed as the platform is tested.

Your choices

• You can update your profile details in the app.
• You can switch push notifications off in your browser or in the app's notification settings.
• You can ask us to correct or delete your account information, subject to records we must keep.

To make a request, use the details on the contact page.

Children, cookies and changes

Farm2Fork is not intended for children under 18. We use a session cookie and browser storage to keep you signed in and to remember language and display choices; we do not use advertising cookies. If this policy changes we will update the date at the top of the page.